Course Objectives:
This course intends to provide
students with knowledge for housekeeping management in a hotel,
therefore, covers the responsibilities of housekeeping
personnel, various areas involved in housekeeping - linen room,
sewing room, laundry - cleaning and inspection of guest rooms
and public areas. In addition, the course will focus on
some crucial management decisions about inventories and
expenses, as well as scheduling and motivating the housekeeping
personnel.
Structure:
The teaching structure and methods will be
used in this course include lectures, discussions, case studies,
video presentations, demonstrations, and field trips.
Schedule:
There are two seperate lecture sessions per
week as indicated on the academic schedule. The second
hour of the two hour session will generally be allocated to the
case studies and discussions.
Course Requirements:
- Attendance:
students are expected to attend classes regularly. The
absence rate should not be more than 25% as regulated by the
university. Those students with above 25% absence will
not be accepted to take the exams.
- Participation:
Students are expected to participate in classroom discussions.
- Examinations and
Grading: There will be two mid-term and one final
examinations which are in multiple choice format. In addition,
numerous case studies.
- Case Studies:
There will be case studies related to each topic covered in
the course and the students are supposed to do them in the
classroom in groups. Participation to the discussions
during the case study sessions has an important contribution
in grading.
- Practical
Work: Students are required to practice making a bed
in a professional manner after it is demonstrated.
Methods of Evaluation:
- 1. Mid-term
examination: 20% (multiple choice)
- 2.
Mid-term examination: 20% (multiple choice)
- Final examination:
20% (multiple choice)
- Practical Work:
5%
- Case studies:
20% (every week)
- In-class
Participation: 15%
Course Book:
Kappa, M. M., Nitschke, A., SChappert, P.
B. Housekeeping Management.AHMA. Michigan. (1998)
Reference Books:
Sechneider, M., Tucker, G. The
Professional Housekeeper. Van Nostrand Reinhold. New York.
(1989)
Branson, J. C., Lennox, M. Hotel,
Hostel and Hospital Housekeeping. (5th ed.) Hodder &
Stoughton Ltd. Norwich. (1992)
Andrews, S. Hotel Housekeeping -
Training Manual. McGraw Hill Publishing Co. Ltd. New Delhi.
(1990)
Lecture Notes:
Lecture notes are avaialble at the Reserve
Section of the "East Campus Library" and through
this web site. The lecture
notes are based on the course and reference books.
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